Put the customer at the heart of your IT Service

Drive your IT department with an ITIL-designed solution.

ITIL lifecycle

10000+ Happy Users

Orange
Thales
Walgreen Boots Alliance
Dimension Data
Scc
Inserm
Laboratoires Brothier
Teamwork
Atos
Baron Ph. de Rothschild
Delaware
Oxya
Antemeta

Enjoy the benefits of our Private Cloud

We offer secure hosting on 4 continents.

San Francisco
Dallas
New York City
Toronto
London
Frankfurt
Paris
Tokyo
Sydney
Singapore

Dedicated server

A private instance is deployed on a dedicated virtual server for each customer in the location of their choice. All components (portal, database, system) are totally isolated.

99,98% SLA

We guarantee a 99,98% uptime SLA for each Cockpit IT Service Manager instance installed in our Private Cloud.

Maintenances & Updates

Maintenance slots are scheduled by agreement to update the solution. A customer can choose to delay or skip a maintenance if it is not the right time to interrupt the service for their business.

Datacenter compliance

All of our datacenters are audited and certified by various internationally-recognized compliance standards. Learn more


Change the way you use your Service Desk

We support you, you support your customers.

All-in-one ITSM solution

All-in-one

Everything you need in one ITSM solution. Cockpit IT Service Manager integrates all of the essential IT tools into one product. Its rich set of features includes a user-friendly Service Desk, IT Asset Management, a powerful Monitoring System and other easy-to-use tools for analyzing and optimizing IT performance.

Codeless ITSM solution

Codeless

No solution completely meets all requirements out of the box. As IT organizations work to support the business, they are often forced to customize their solutions to keep up. The Cockpit IT Service Manager customization is totally codeless and your teams do not need ANY coding skills to configure it.

Multi-organization

Multi-organization

Cockpit IT Service Manager platform scales to meet the simple needs of small businesses up to the complex needs of large, multi-site organizations. A single instance allows to operate across different time zones, in multiple languages and for several separate customers with different IT configurations.

Information at your fingertips

Information at your fingertips

Incidents or Requests do not pause when your technician decides to move away from the desk. Use the Cockpit IT Service Manager app (for iOS and Android) to provide support, manage assets and be notified in case of monitoring alerts. Offer your end-users and customers a full-time access to your service wherever they are.

Integration

Integration

Combine Cockpit IT Service Manager with tools you already use to improve your service delivery. SSO (Microsoft Azure, Google Suite), Active Directory, Email to ticket, SNMP TRAP, etc. are fully integrated. Our synchronization service allows you to synchronize one portal with several ticketing tools (messages, status, priority, etc.).

A human customer support

A human customer support

A Cloud solution does not mean a digital black box without simple human communication. Our support experts are available to assist you online, via email and on the phone. We are there to support you during your first steps in the ITIL world with Cockpit IT Service Manager.