« We use the entire set of functionalities Cockpit IT Service Manager offers to provide our SAP outsourcing services. We specifically rely on the SAP-oriented checks offered by default in the monitoring module. Our customers particularly appreciate the ease of use of the Service Desk to communicate with our technical teams (Tickets) and access key information (Service status, Metrics, Consolidated Reports). We host the On Premise instance ourselves, the modular technical conception (Separation of all technical components) has enabled us to set up a high-availability platform capable of meeting our security and performance constraints. »
« We migrated to Cockpit IT Service Manager with minimal disruption and after a very quick implementation. The Incident management was built-in and ready to go, we only had to prepare our Service Catalog. The Service Desk is user-friendly and our end-users use it exclusively to reach our support team. The solution we have got is the solution we tried, no surprises. The support team is accessible and helpful. »
« We use Cockpit IT Service Manager as a service, so we don’t have to worry about configuration, management or updates, and we can work on the software from anywhere. The Private Cloud (dedicated instance) fits our security requirements perfectly and is GDPR-compliant. We manage Incident, Problem, Change and Request processes for more than 200 customers. Our teams from the first support level to the service delivery manager appreciate the intuitive and simple user interface. »
« Cockpit IT Service Manager is the main software used by our first-level support team to schedule its recurring tasks, securely store its passwords and organize its documentation. Operators have nowhere else to search - the answer is in the Cockpit Knowledge Base. Our managers can easily organize and supervise their teams through the intuitive and simple user interface. »