After you sign up, you get free unrestricted access to the ROCKET service plan for 14 days. After this trial period, you can switch to another service plan according to your needs.
On a CLOUD service plan, you can change your service plan whenever you want. On a ON PREMISE service plan, you can change your service plan when your current license key expires.
Yes, you can change from CLOUD to ON PREMISE service plan or from ON PREMISE to CLOUD. We will support the migration of your Cockpit IT Service Manager instance.
If you prefer to host your Cockpit IT Service Manager instance (ON PREMISE) but you don't want to manage it (monitor, maintain, update), we can manage it for you. You host, we manage :-)
An operator is any individual in the company.
He or she is usually a team member in the IT department (technicians, administrators, managers, suppliers, etc.).
Operators are the main users of Cockpit IT Service Manager, they treat incidents, fulfil service requests, define SLAs, document problems, track and manage devices, etc.
Our licensing is "named", all listed operator accounts are billed.
Any equipment (servers, network components, etc.) with active monitoring functionalities is considered a monitored node and is billed.
Listed equipment with inactive monitoring functionalities is not billed.
Any SaaS software (databases, SAP instances) with active monitoring functionalities is considered a monitored node and is billed. Listed SaaS software with inactive monitoring functionalities is not billed.
Yes, we offer discounts to large teams. Please use the contact form for personalized pricing.
Yes, additional sections can supplement or modify the Terms of Service. Please use the contact form to explain your needs.