Price fitting your needs

Your free trial starts on the Rocket plan with all features!

Try for free

Drone
Private Cloud

39

per operator/month
 

  • Service Desk portal
  • Multiple helpdesk emails
  • Incident management
  • Request management
  • Service Catalog
  • SLA management
  • Satisfaction surveys
  • Knowledge base
  • Time tracking
  • Task scheduling
  • Logbook
  • Try for free
5 operators minimum
Unlimited end-users
Online support

Jet
Private Cloud

49

per operator/month
 

  • Problem management
  • Change management
  • Release management
  • Project management
  • CMDB - Asset management
  • Automated inventory
  • Supplier management
  • Contract management
  • Password vault
  • Automated reports
  • + everything in DRONE
  • Try for free
5 operators minimum
Unlimited end-users
Online support

Rocket
Private Cloud

59

per operator/month
+ 1.00 € per monitored node

  • Monitoring - SNMP
  • Monitoring - Systems
  • Monitoring - Databases
  • Monitoring - Applications
  • Monitoring - Jobs
  • Service status
  • Metrics
  • Availability reports
  • Daily monitoring reports
  • Maintenance schedules
  • + everything in JET
  • Try for free
5 operators minimum
Unlimited end-users
Online support

Satellite
On Premise

Custom

 
 

  • -
  • -
  • Everything in ROCKET but On Premise
  • -
  • -
  • Administration option :
  • You host / We manage
  • -
  • -
  • -
  • -
  • Ask for a quote
10 operators minimum
Unlimited end-users
Online support

Pricing & Billing FAQ

How does the 14-day free trial work?

After you sign up, you get free unrestricted access to the ROCKET service plan for 14 days. After this trial period, you can switch to another service plan according to your needs.

Can I change my service plan?

On a CLOUD service plan, you can change your service plan whenever you want. On a ON PREMISE service plan, you can change your service plan when your current license key expires.

Can I change my service plan from CLOUD to ON PREMISE or from ON PREMISE to CLOUD?

Yes, you can change from CLOUD to ON PREMISE service plan or from ON PREMISE to CLOUD. We will support the migration of your Cockpit IT Service Manager instance.

What is the "Administration option" on the SATELLITE service plan?

If you prefer to host your Cockpit IT Service Manager instance (ON PREMISE) but you don't want to manage it (monitor, maintain, update), we can manage it for you. You host, we manage :-)

Who is an operator? Is the licensing "named" or "concurrent"?

An operator is any individual in the company. He or she is usually a team member in the IT department (technicians, administrators, managers, suppliers, etc.). Operators are the main users of Cockpit IT Service Manager, they treat incidents, fulfil service requests, define SLAs, document problems, track and manage devices, etc.
Our licensing is "named", all listed operator accounts are billed.

What are the monitored nodes on the ROCKET and SATELLITE service plans?

Any equipment (servers, network components, etc.) with active monitoring functionalities is considered a monitored node and is billed. Listed equipment with inactive monitoring functionalities is not billed.
Any SaaS software (databases, SAP instances) with active monitoring functionalities is considered a monitored node and is billed. Listed SaaS software with inactive monitoring functionalities is not billed.

Do you offer any discounts?

Yes, we offer discounts to large teams. Please use the contact form for personalized pricing.

Is it possible to sign a specific contract?

Yes, additional sections can supplement or modify the Terms of Service. Please use the contact form to explain your needs.

Any other questions?

If you have questions about Cockpit IT Service Manager, please use the contact form and we will be glad to answer all of your questions.